Paperless - Support

Need help using Paperless? Start by seeing if your question is listed below, and tap on it to view the answer. If you need further help feel free to contact me:

Are there any instructions available?

Yes! Instructions for using Paperless are available within the app:

  1. open Paperless
  2. tap the gear icon at the bottom of the main screen to open the Settings panel
  3. scroll to the bottom, and tap "Instructions"

... or you can view the instructions here.

How do I transfer my lists from the lite version to the full version?

Paperless Lite includes a button in the settings that will quickly and easily transfer all of your data to the full version. Simply tap the settings/gear icon on the main screen, then tap on "Transfer Lists To Paperless".

Is there any way to change the order of lists on the main screen? or the order of items within a list?

You can change the order of the lists on the main screen, or the order of items within a list by doing the following:

  1. tap the "Edit" button at the bottom of the screen
  2. press and hold on the 3 gray lines that appear next to the list/item you want to move
  3. drag the list/item up or down
  4. when done reordering lists/items, press the "Done" button at the bottom of the screen

How do I back up my lists?

Paperless includes an automatic backup feature that saves all of your lists to a free Dropbox account. This feature also allows you to sync your lists between devices. To turn on automatic backup and syncing, go to the Settings screen within the app and tap "Automatic Backup and Syncing".

Also available from the Settings screen, is "Backup To Email". Use this feature to send a backup of all of your data to yourself via email. To restore lists from the backup, simply open the email using the "Mail" app on your iPhone, then tap on the "Restore All Lists" link. (or you can restore individual lists from the backup as well).

Syncing lists between devices isn't working. What can I do?!

If you're having trouble syncing lists between devices, the first thing to check is to make sure that the "Automatic Backup and Syncing" feature is still turned on. Do this on each device that you have Paperless installed on:

  1. open Paperless
  2. tap the gear icon on the main screen, to open the Settings panel within Paperless
  3. tap "Automatic Backup And Syncing"
  4. if it says "Link With Dropbox Account", then somehow Paperless was disconnected and you'll need to tap that button and connect it to the same Dropbox account as before

Beyond that, syncing issues are usually related to a poor wifi/cellular connection, or some other temporary issue with connecting to the Dropbox servers. If Paperless can't connect to Dropbox, it won't be able to tell if there is a new version of a list to sync over. Or, if a list can't be uploaded to Dropbox, then it won't be synced over to the other device.

There is a "Highlight Unsynced" feature which may help troubleshoot problems like that. With "Highlight Unsynced" turned on, lists that still need to be uploaded to Dropbox are shown in red text on the main screen (see the screen shot below). Once you're somewhere with a good connection again and the list finally uploaded to Dropbox, the red text will change back to the normal color.

You can also look at your Dropbox event history to get a better idea of what's going on.

For example, if you make a change to a list named "To Do" on one of the devices you should see an event similar to this listed there:
"In Paperless, you edited the file To Do.xml." 14 secs ago

Also, Paperless relies on your devices having the correct date/time for proper syncing. So, do this on all of your iOS devices to ensure you always have the correct date/time set:

  1. open the Settings app
  2. tap "General"
  3. tap "Date & Time"
  4. switch "Set Automatically" to ON

If you're sure you have everything set up properly but one of your devices still isn't getting the lists, try restarting that device:

  1. press and hold the sleep/wake button on the device until the red "slide to power off" slider appears
  2. swipe your finger across the slider to turn it off
  3. press and hold the sleep/wake button again until the Apple logo appears

I accidentally deleted a list, is there any way for me to get it back?

If you are using the "Automatic Backup And Syncing" feature in Paperless, you may be able to recover a list by doing the following:

  1. on your computer, go to the Dropbox website and login to your account: http://dropbox.com
  2. in the list of files there, click on the folder named "Paperless" to open itInside the "Paperless" folder, you should see a file ending in ".xml" for each of the lists you have in Paperless.
  3. click the trash can icon near the top of the page to "Show deleted files"Any lists that were deleted should now be shown in light gray text
  4. to restore one of this lists, hover your mouse over it and click somewhere in the light blue highlighted area (don't click on the file name, or on the icon next to the file name)… after you click, the light blue area should change to a darker blue, indicating that the file is selected
  5. now click the "Restore" button that appears at the top of the list of files
  6. a small window will pop up… click the blue "Restore" button there, and the file will be recovered
  7. now, open Paperless on your iPhone/iPad/iPod Touch again, and the list you just restored on Dropbox should be imported back into Paperless (assuming, of course, that you still have the "Automatic Backup And Syncing" feature in Paperless linked to your Dropbox account)

When I modify a list, it gets synced back from Dropbox right away, what is going on?

Paperless relies on your iOS devices having the correct date/time set for proper syncing, and can sync more often than it should if the date/time is set incorrectly.

You can fix the problem by having your iOS device set its date/time automatically:

  1. open the Settings app on your device
  2. tap on "General"
  3. tap "Date & Time"
  4. switch "Set Automatically" to ON

How do I get my lists from my old iPhone onto a new one?

There are a few different ways you can get your lists from an old iPhone onto a new one:

  1. open Paperless on your old iPhone and use the "Backup To Email" feature to backup your lists.

    Note: send the backup email to an email address you can check directly on the new iPhone in the Mail app (other iOS email apps won't work... you must use Apple's "Mail" app. Also, forwarding the email through another program like Microsoft Outlook can mess up the backup.)

    Then, on the new iPhone, open the email in the Mail app and tap the "Restore All Lists" link.

  2. use the "Automatic Backup And Syncing" feature, which backs up your lists to a free Dropbox account.

    To transfer your lists that way, you'd first turn on "Automatic Backup And Syncing" in Paperless on the old iPhone... then on the new iPhone connect Paperless to the same Dropbox account, and all of your lists will be transferred to it.

  3. you can use iCloud or iTunes on a computer to back up everything from your old iPhone - then you can set up the new iPhone by restoring everything from that backup (so that the new iPhone has all of your apps, email setup, calendar events, etc.). Apple has instructions on how to do that here: http://support.apple.com/kb/HT2109

    If you choose to restore from an iCloud or iTunes backup like that, I still highly recommend using the "Backup To Email" and/or "Automatic Backup And Syncing" features from Paperless to make absolutely sure you have a backup of all of your list information.

I want to edit my lists on a desktop computer, can I do that?

At this time, there is no desktop computer or web-based version of Paperless to create/edit lists from a computer. I agree that's needed though – and is something I'm considering while planning out future releases.

If it helps, Paperless does support the use of an external Bluetooth keyboard which can make editing list items much easier.

I want to dictate text into Paperless but the microphone on the keyboard is grayed out!

The dictation microphone can gray out when your iPhone/iPad/iPod Touch is low on memory, and it can happen in any app.

The fix is to restart your iPhone:

  1. press and hold the sleep/wake button on the top of the device until the red "slide to power off" slider appears
  2. swipe your finger across the slider to turn it off
  3. press and hold the sleep/wake button again until the Apple logo appears

Is Paperless available on Android or Windows Mobile devices?

Unfortunately Paperless is not available for other platforms.

For now, Crush Apps is just a 1 person company, and I simply don't have the time or financial resources to be able to support other platforms.

Will you add [some important feature] to Paperless?

Over the past few years I've received a LOT of feedback and know what features people want the most. Chances are, that feature you're requesting has been requested before. I'm working on something, and will have a big announcement when it's ready. You might want to subscribe to the newsletter to be notified.

You can contact me ( ) if you'd like to request a particular feature. I don't have time to respond to every feature request, but I do read all of them and consider each one carefully.

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About

Crush Apps is an iOS software development company run by Jim Rhoades. I create outstanding applications that are fun and easy to use.

Read the blog to find out more about what I'm up to.